poko Terms and Conditions
This document sets out all the conditions for using the poko platform. It must be read in full before opening an account.
Introduction and Applicability
These terms and conditions ("Terms") form a legally binding agreement between poko and the users of its platform ("user" or "you"). They cover online casino, sports betting, live casino, virtual games and all other services on the poko platform.
poko reserves the right to amend or update these Terms at any time. Any changes will be clearly communicated on the platform. Continued use of the service after a change is made will be taken as acceptance of the revised Terms.
These Terms have been drawn up in accordance with the applicable laws and regulations of Bangladesh. In the event of any dispute or ambiguity, the original Bengali version shall be considered authoritative.
Account Eligibility and Registration
2.1 Age and Legal Eligibility
To open an account on the poko platform, you must be at least 21 years of age. Providing accurate and truthful information at the time of registration is mandatory. If false information is provided, poko has the right to cancel the account and forfeit any accumulated balance.
- Each user may open only one account.
- If multiple members of the same household use the same device or network, poko must be informed in advance.
- Operating an account on behalf of or in the name of a third party is strictly prohibited.
- Keeping account login details confidential is the sole responsibility of each user.
2.2 Identity Verification (KYC)
poko conducts identity verification to maintain a safe environment. Users may be asked to submit a national identity card, passport or other government-issued document at any time. If the required documents are not submitted in time, the withdrawal process may be put on hold.
For details on how personal information is collected, stored and used, please read our Privacy Policy.
Deposit and Withdrawal Conditions
3.1 Deposit Methods and Limits
Deposits on the poko platform can currently be made via the following mobile banking and bank transfer methods: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other scheduled banks). The minimum deposit amount is ৳500 for each method.
- Only payment methods registered in your own name may be used for deposits.
- Funds sent from a third-party account will be returned directly.
- Using the correct reference number at the time of deposit is mandatory.
3.2 Withdrawal Policy
The minimum withdrawal amount is ৳1,000. Successfully submitted withdrawal requests are generally processed within 10 to 45 minutes. However, if identity verification is incomplete, this timeframe may increase.
- Withdrawal methods: bKash, Nagad, Rocket, Upay and bank transfer.
- Withdrawals may be held if wagering on an active bonus has not been completed.
- The source account for deposits and the destination account for withdrawals must belong to the same person.
- In the case of any suspicious activity, withdrawals will be held until an investigation is completed.
Bonuses and Promotional Offers
4.1 Welcome Bonus
New members will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: a ৳1,000 deposit earns a ৳1,500 bonus, giving a total balance of ৳2,500, and the wagering requirement to complete is ৳1,500 × 25 = ৳37,500.
4.2 General Bonus Terms
- Each bonus offer may be claimed only once, unless otherwise stated in specific terms.
- Any attempt to claim bonuses from multiple accounts or devices will result in all associated accounts being cancelled.
- poko reserves the right to withdraw any bonus if it considers a user to be ineligible.
- The maximum withdrawal limit on winnings earned from a bonus will be stated in the terms of the specific promotion.
- Minimum and maximum bet amounts may apply when using a bonus.
4.3 poko Weekly and Weekend Offers
Ongoing promotional offers, including the poko Weekly Deposit Festival and poko Weekend Dhamaka, are active on the poko platform for specified periods. Failure to meet the conditions of these offers will result in the bonus and any associated winnings being cancelled. The duration, wagering requirements and minimum deposit details for each offer can be found on the relevant promotion page.
Gaming and Betting Rules
5.1 Game and Betting Rules
Each game on the poko platform has its own rules, which are shown in detail within the game interface. These rules apply to all categories, including slots, live casino, cricket betting and fishing games. RTP (Return to Player) information for each game is displayed according to the game provider's data, and results are governed by a Random Number Generator (RNG).
- Winnings obtained as a result of a technical error will not be considered valid.
- Server records will be treated as the final proof of bets and results.
- Betting limits may vary by game and market.
- In sports betting, requests to cancel a bet before the result is announced will not be accepted.
5.2 Betting Exchange and Multi-Bet
For a multi-bet, a win is confirmed only if all selections are correct. If even one selection is wrong, the entire bet is cancelled. Commission may apply to both BACK and LAY bets in betting exchange markets. You can visit the Frequently Asked Questions (FAQ) section to understand how bets are calculated and results are determined.
VIP Programme and Cashback Policy
6.1 VIP Levels and Benefits
poko's VIP programme has three levels: Bronze, Silver and Gold. Weekly cashback is available at each level, calculated based on the net loss for that week (total losses minus total winnings).
- Bronze: Up to 0.5% weekly cashback.
- Silver: Up to 1.0% weekly cashback.
- Gold: Up to 1.5% weekly cashback.
Example: If a Silver-level member's weekly net loss is ৳20,000, the cashback will be ৳20,000 × 1.0% = ৳200. Progression to the next higher level depends on regular participation and activity on the platform.
6.2 Cashback Distribution
Weekly cashback is generally credited to the account on a set day each week. There are no separate wagering requirements for cashback, though poko reserves the right to impose specific conditions from time to time. In the event of any discrepancy, poko's decision is final.
Prohibited Conduct and Fraud
Any of the following activities are strictly prohibited. If proven, the account will be immediately closed and all balances and winnings will be forfeited:
- Opening multiple accounts to abuse bonuses.
- Using automated bots or scripts to play games.
- Applying collaborative fraud tactics with others.
- Gaining unfair advantage through payment chargebacks or reversals.
- Money laundering or conducting suspicious financial transactions.
- Attempting unauthorised access to another user's account.
- Exploiting software vulnerabilities or bugs to gain an unfair advantage.
7.1 Investigation and Account Suspension
If suspicious activity is detected, poko may temporarily suspend the account during the investigation. The user is obliged to cooperate with the investigation. If irregularities are proven, poko reserves the right to take legal action.
Limitation of Liability
While the poko platform strives to provide uninterrupted service, it accepts no responsibility in the following cases:
- Loss in a game or bet due to internet disconnection.
- Third-party software or hardware failure.
- Loss of a bet during unexpected server maintenance or upgrades.
- Loss resulting from a user's failure to protect their own account login details.
- Consequences of accessing from an area where betting or gaming is prohibited under applicable law.
8.1 Technical Issues
If a game or bet produces an uncertain result due to a technical error, poko will review the server logs and make a fair decision. Abnormal winnings obtained as a result of an error will be considered void. poko's judgement on such decisions is final.
Responsible Gaming Commitment
poko believes that gaming should be enjoyable and safe. For this reason, users have access to deposit limit setting, self-exclusion and account break features. If you feel that gaming is having a negative impact on your daily life, you should seek help immediately.
For detailed information and support on this matter, read our Responsible Gaming page — it describes the steps for setting limits and self-exclusion.
- Opening and using an account by anyone under the age of 21 is strictly prohibited.
- If a minor is allowed to use an account, full responsibility lies with the guardian.
- If signs of addiction appear, seeking help immediately is advised.
Data Privacy and Security
poko uses SSL encryption and advanced cybersecurity measures to keep users' personal and financial information secure. Personal data is never sold to third parties. However, limited information may be shared where required by legal obligations or necessary communication with financial institutions.
To learn our full policy on data collection, use and storage, visit the Privacy Policy page.
Account Closure and Termination
11.1 Closure by the User
Any user may request to close their account at any time via live chat or email. All valid balances should be withdrawn before the account is closed. Any active bonuses or incomplete wagering will be cancelled.
11.2 Closure by poko
poko reserves the right to close any account without prior notice in cases of breach of Terms, fraudulent activity, suspicion of money laundering or legal necessity. In such cases, any valid balance will be returned, but bonuses and associated winnings may be forfeited.
Dispute Resolution Process
If you have a complaint or dispute, please first contact the poko support team via 24-hour live chat or email. The support team provides assistance in both Bengali and English. An attempt will be made to resolve the matter through discussion.
- The deadline for submitting a complaint is within 30 days of the relevant incident.
- The relevant transaction ID and screenshots must be submitted along with the complaint.
- Server logs and records will be used as final evidence in dispute resolution.
- If a resolution is not reached, third-party mediation may be arranged.
Applicable Law and Jurisdiction
The applicable laws and regulations will be followed in drafting, interpreting and resolving any dispute under these Terms. Users are fully responsible for complying with the applicable laws of their own country. The poko platform should not be accessed from any region where online gaming or betting is legally prohibited.
If any clause of these terms is found invalid or unenforceable, the remaining clauses will continue in full effect.
Contact poko
If you have any questions or comments about these terms and conditions, please contact our support team. The service is available 24 hours a day, 7 days a week.
- Live Chat: Click the chat icon in the bottom-right corner of the platform.
- Email: [email protected]
To learn more about our company and services, visit our About Us page.