poko's commitment to responsible gaming
Betting should be enjoyable — not a burden. poko believes that every player's safety is the highest priority. On this page, learn about our protection tools, warning signs, and ways to get support.
Keep gaming in control
poko is an entertainment platform. Slots, live casino, or cricket betting — every experience is truly enjoyable only when it is approached consciously and within your means. We want every player to see gaming as gaming — not as a guaranteed way to earn money.
Responsible gaming means staying aware of how you spend your time and money. From the moment you open an account at poko, we encourage every player to set their own limits. Our Terms and Conditions include detailed responsible gaming guidelines that every player should know.
Remember, poko is for people aged 21 and above only. Participation of minors in any form of betting or casino activity is strictly prohibited. Be alert to whether anyone in your household is using the platform.
If you ever feel that your gaming habits are going out of control, contact us directly via our 24/7 live chat or email. Our support team is ready to help in both Bangla and English.
Ways to keep yourself protected
poko offers several self-limit features. To use any of the tools below, contact our support team via live chat.
Deposit Limit
Set the maximum amount you deposit per day, per week, or per month. Increasing a limit takes some time to come into effect, but reducing it applies immediately.
Session Time Limit
Set how long you play in one sitting. When the set time is up, the platform will alert you so you can take a break.
Account Suspension
You can temporarily close your account for a set period — from 24 hours to several months. During this time, logging in or making deposits will not be possible.
Self-Exclusion
If you want to stop playing for an extended period, apply for self-exclusion. This is an important step — once it takes effect, it cannot be reversed before the set period is over.
View Gaming History
You can view your full history of deposits, bets, and withdrawals from your account, which helps you understand your own spending patterns.
Family Protection
If there are minors in your home, use a password lock and parental control software on your device. Do not share your account with anyone else.
Send a self-exclusion or limit request
Fill in the form below — our support team will action your request within 24 hours.
After sending your request, stay in touch via live chat.
When you need to be careful
If any of the situations below apply to you or someone you know, it may be a sign of a problem. Catching it early makes the situation much easier to handle.
Betting beyond your means
Using money meant for bills, rent, or essential expenses for betting, or taking loans to make deposits.
Chasing losses
Repeatedly depositing and increasing bets to recover lost money — this is a dangerous cycle.
Disrupted sleep and daily life
Staying up late to play, or taking time away from family or work to bet.
Hiding from family
Concealing your gaming habits from loved ones, or obtaining money through dishonesty.
Safe gaming habits
- Set your budget before you play and stick to it.
- Never think of betting as a source of income.
- Take a break when you are losing — that is when the most damage can happen.
- Do not play while under the influence of alcohol or anything else.
- Take regular breaks and spend time on other hobbies and activities.
- Check your account's gaming history from time to time.
Avoid these
- Do not make multiple deposits in the same session.
- Do not share your account login details with anyone.
- Do not play in front of children or on their devices.
- Do not bet to escape stress or frustration.
- Do not deposit beyond your limits just to get a bonus.
The responsibility of building a safe environment
poko is not just a place to play — it is a responsible platform. In accordance with our Privacy Policy, protecting each player's personal information is our responsibility. We never pressure you to play more or try to influence your decisions through aggressive promotions.
Our team regularly monitors gaming patterns. If unusual behaviour is detected on an account, we reach out directly and take protective measures when needed. For answers to general questions, visit our FAQ section.
poko believes that a happy and healthy player is the one who gets genuine long-term enjoyment. That is why player wellbeing is given the highest importance in all our decisions.
Help is always available
Acknowledging a problem takes courage. You are not alone — poko's support, family, and professional counsellors are always there for you.
poko Live Chat Support
Our support team is on live chat 24 hours a day, seven days a week. Reach out in Bangla or English — do not hesitate to talk about deposit limits, self-exclusion, or any concern you may have.
Email Support
If you are not comfortable talking via live chat, write to us by email. Our email address is: [email protected] — describe your issue and send it, and you will receive a prompt reply.
Family and Friends
Talking to family and trusted friends is often the most effective first step. With their support, decisions about setting limits and suspending an account become easier.
Professional Counselling
Reach out to a mental health specialist, psychologist, or counsellor. Gambling addiction is a treatable condition — with the right support, things can change.
Community Support
Connecting with peers or support groups can be helpful on the path to recovery from addiction. This kind of support is available at local health centres or social organisations.