poko FAQ — Deposits, Account and Support

To deposit with Nagad at poko, first do a poko Login to your account, then go to the "Deposit" menu and select Nagad. You will be given instructions to send money to a specific number. The minimum deposit amount is ৳500. Once the transaction is complete, your balance is usually credited within a few minutes. Save your transaction ID — it will be useful if any issue comes up.

poko does not charge any extra service fee for deposits. However, your mobile banking provider (such as bKash, Nagad, Rocket, or Upay) may deduct a small transaction fee according to their own policy. Bank transfers may also carry charges depending on the bank. Contact your payment provider for exact fee details.

If your balance has not arrived after waiting a while, check the confirmation SMS or notification from your mobile banking app. If the transaction was successful, take the transaction ID and contact poko's live chat support. The support team will verify and resolve the issue promptly. For a failed transaction, the money is usually returned to the sender.

poko currently supports the following deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit amount is ৳500 for all methods. Mobile banking methods are the most popular for fast and secure transactions.

A withdrawal from poko to bKash typically takes 10 to 45 minutes. The minimum withdrawal amount is ৳1,000. Once the request is submitted and account verification is complete, the money is sent. There may be a slight delay during late-night hours or busy periods — if it takes longer than expected, contact support.

To play slot games at poko, the minimum deposit is ৳500. This applies to all payment methods. The Slot Mela bonus is also available on this minimum deposit — with up to 40% bonus. You can start playing immediately after depositing.

No poko representative will ever ask for your OTP, bKash PIN, Nagad PIN, or password. If anyone asks for this information, it is a fraud attempt. If you receive such a call or message, stop the conversation immediately and report it to poko's official live chat. Never share your PIN or OTP — this is the most important rule for protecting yourself from financial loss.

Yes. poko uses SSL encryption to secure all data transfers. Your personal information, banking data, and transaction details are stored on encrypted servers. You can find full details on how your information is collected and used on our privacy policy page.

poko's only official website is pokobet.cam. Be alert to fake sites created by making small changes to this address — such as altered characters or extra numbers in the domain. Always verify the correct URL in your browser's address bar and look for the SSL padlock icon. Instead of clicking on suspicious links, type the address directly.

If you suspect this, change your password immediately and contact poko's live chat support. The support team will help temporarily lock the account and review recent login activity. Also change your email and mobile banking PIN. You can find more account security advice on our responsible gaming page.

A strong password should be at least 8 characters long and combine uppercase letters, lowercase letters, numbers, and special characters (@, #, ! etc.). Do not use your name, date of birth, or phone number as a password. Do not reuse a password from another site for poko, and change your password regularly.

Public Wi-Fi networks can carry security risks because others are connected to the same network. Use your personal mobile data or a trusted network whenever possible. If you must use public Wi-Fi, log out of your account when you are done and do not save your password in the browser.

When registering at poko, usernames can use English letters and numbers — generally between 6 and 20 characters. Two users cannot have the same username. Passwords must be at least 8 characters and are stronger when they include numbers and special characters. Full registration rules are available on the Terms and Conditions page.

Common causes of login problems include: wrong username or password, Caps Lock being on, or the account being temporarily locked after multiple failed attempts. Go to the poko Login page and use the "Forgot password?" option. If the problem persists, contact live chat support.

Click the "Forgot password?" link on the login page. Enter your registered email or mobile number and a verification code (OTP) will be sent. Verify your identity with the OTP, then set a new password. Remember — no one from poko will ever directly ask for your old password.

No. Under poko's rules, each person may hold only one account. If multiple accounts belonging to the same person are detected, they may be closed and the balances frozen. This rule is strictly enforced to prevent bonus abuse. Full details are available in the Terms & Conditions.

You must be at least 21 years old to open an account at poko and take part in any casino or betting activity. You may be required to submit an ID document at registration or at a later stage for age verification. Keeping underage players away from gambling is a core part of our responsible gaming policy.

Yes. The poko App is available on both Android and iOS. You can log in to the same account through the app to make deposits, withdrawals, play slots, live casino, and sports betting — all in one place. The app is available through official channels.

poko has two support channels: 24/7 live chat and email support. Live chat is the fastest — open the chat window from any page on the site to get help right away. Email may take a little longer, but it is suitable for detailed issues. Both channels are available in Bengali.

To get your issue resolved faster, have the following ready before contacting support: your username or registered mobile number, the date and amount of the transaction, the transaction ID or a screenshot, and a brief description of the problem. Providing these details will allow the support team to verify and resolve your issue much more quickly.

Yes. poko's support team serves customers in both Bengali and English. Bengali-language support has been set up with Bangladeshi players in mind. If you write in Bengali via live chat or email, you will receive a reply in Bengali.

Absolutely. poko's live chat support is active 24 hours a day, 7 days a week. Whether it's a BPL match night, a weekend, or any other time — if you have an issue such as a deposit not arriving or a withdrawal being held up — just reach out on live chat and the support team will assist you.

Use live chat or email support to submit a complaint or suggestion directly. The more detail you provide, the faster the issue can be resolved. poko takes all feedback seriously — improving the player experience is our goal.

The poko VIP program has three tiers: Bronze, Silver, and Gold. Members at higher tiers generally receive priority support. Gold members receive the fastest and most personalised service. Contact support for full details on VIP benefits.