poko Privacy Policy
From the moment you register at poko to every transaction you make — this document clearly explains how your personal information is collected, used, and kept secure.
1. Introduction and Scope of Policy
This privacy policy ("Policy") applies to all services, websites, and mobile applications of the poko platform. poko places the highest importance on the security of its users' personal information. The purpose of this policy is to clearly inform you what types of information we collect, why we collect it, and how it is used.
By using poko's services, you agree to the terms of this policy. This policy should be read together with our Terms and Conditions, as the two documents complement each other.
This policy applies only to poko's own data collection activities. Third-party payment gateways and other external services have their own privacy policies, for which poko bears no responsibility.
2. Information We Collect
poko may collect the following types of information for various purposes:
Personal Identity Information
- Full name and date of birth
- National ID or passport number (for verification)
- Email address
- Mobile number
- Current address
Financial and Payment Information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Deposit and withdrawal transaction history
- Wallet balance and bonus usage records
Usage Information
- Login time and session duration
- Game history and betting activity
- Preferred game categories and settings
- Customer support communication records
Technical Information
- IP address and device type
- Browser version and operating system
- Cookies and session data
- Referral source and navigation path
3. Purpose of Using Information
Collected information is used for clear and specific purposes. poko never stores user information without reason or uses it for unrelated purposes.
| Purpose | Explanation |
|---|---|
| Account Registration and Verification | Information is required to confirm identity at registration and to create an account. |
| Payment Processing | Financial information is used to complete deposits and withdrawals securely. |
| Customer Support | Stored information is used to provide assistance via live chat or email. |
| Security and Fraud Prevention | Technical information is analyzed to identify unauthorized access and suspicious activity. |
| Platform Improvement | Anonymous statistics are used to improve the user experience and develop new features. |
| Promotional Communication | With your consent, updates about bonuses and offers may be sent to you. |
4. Information Storage and Security Measures
Encryption and Server Security
poko uses SSL (Secure Socket Layer) technology to encrypt all data transmissions. Every piece of information traveling from your browser to our servers passes through a secure connection. Servers are kept in secure data centers and regular security audits are conducted.
Data Retention Period
To meet legal obligations and anti-money laundering requirements, some information may be retained for a specified period even after an account is closed. Beyond that, information is securely deleted once it is no longer needed.
Access Control
Among staff, only those who need access for their work are granted access to specific user information. This access is reviewed regularly and strict internal policies are followed.
5. Sharing Information with Third Parties
poko does not sell or rent your personal information. However, limited information may be shared with third parties in the following circumstances:
- Payment processors: Information required to complete bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant institutions.
- Identity verification services: As part of the KYC (Know Your Customer) process, certain information may be shared with trusted verification partners.
- Legal obligations: Information may be provided in response to a court order or a lawful request from a government authority.
- Technology partners: Technology service providers that assist in operating the platform may process limited data under contract.
- Fraud prevention: Information may be shared with security partners to prevent suspicious financial activity.
Each third party is bound by strict confidentiality terms and may use information only for the specified purpose.
6. Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. poko uses the following types of cookies:
- Essential cookies: To maintain login sessions and ensure basic site functionality.
- Functional cookies: To remember your preferred language, game settings, and theme.
- Analytics cookies: To understand which parts of the site are used most and to improve the service.
Managing Cookies
You can disable cookies at any time by going to your browser settings. Please note that disabling essential cookies may cause some site features to not work properly.
7. Your Rights Regarding Your Information
Every poko user holds the following rights over their own personal information:
You may request to know what information is stored about you.
You may request correction of inaccurate or incomplete information.
You may request deletion of your information where there is no legal obligation to retain it.
You may request that your information no longer be used for marketing purposes.
You may request to receive your information in a structured format.
In certain circumstances, you may request that data processing be temporarily paused.
To exercise these rights, contact our customer support team via live chat or email. We provide assistance in both Bengali and English 24/7.
8. Protection of Minors
All poko services are exclusively for individuals aged 21 and above. We do not knowingly collect personal information from any minor. An age verification process is followed at the time of registration.
If we become aware that an account has been created by someone under the age of 21, that account will be closed and the associated information will be deleted. To learn more about responsible gambling, please read our Responsible Gaming page.
9. International Transfer of Data
Some technology partners involved in operating poko's services may be located outside Bangladesh. In such cases, international-standard security agreements are applied during data transfers to ensure that the level of protection for your information is maintained.
Ensuring the privacy of user information in any data transfer is poko's primary responsibility.
10. Changes and Updates to the Policy
poko reserves the right to review and update this privacy policy from time to time. If any significant changes are made, we will notify you in advance via your registered email address or through the platform.
Continued use of the site after a policy change will be considered as your acceptance of the new policy. For this reason, we recommend that you visit this page regularly.
11. Contact and Complaints
If you have any questions, complaints, or information-related requests regarding this privacy policy, please contact us directly:
Get immediate assistance via live chat 24/7. Support is available in both Bengali and English.
For detailed privacy-related requests, write to us at:
[email protected]
To learn more about us or to verify poko's business identity, visit our About Us page.
If you believe your rights have been violated, please contact us directly — we are committed to responding within a reasonable time. Details on how such matters are handled can be found on our FAQ page.